Get in Touch

1. Customer Support Overview

If you have questions about orders, delivery, returns, or general information, we are here to assist. The store aims to respond clearly and efficiently, ensuring all enquiries are handled with care.

Email is the preferred method of contact, as it allows detailed review and accurate responses. Phone support is also available during service hours.

Messages received during service hours are typically addressed on the same business day. Enquiries submitted outside these hours, on weekends, or public holidays will be reviewed and responded to on the next business day.

2. Contact Information

Address: 70 UEHATA-CHO, OMIHACHIMAN-SHI, SHIGA 523-0026, JAPAN
Email: procurement@sofamybase.com
Phone: +81 (908) 824 83 82
Service Hours: Monday to Friday, 9:00 am to 4:00 pm. Enquiries received outside business hours or on public holidays will be responded to on the next business day.