Orders are delivered to eligible addresses within Australia. Delivery arrangements are subject to accessibility and standard residential delivery conditions. All goods are shipped free of charge within Australia.
All purchases made through this website qualify for free shipping within Australia. No additional delivery charges will apply at checkout or after purchase.
Displayed prices include all applicable taxes under Australian regulations. Customers are not required to pay any extra mandatory charges upon delivery.
Processing Cut-Off Date:
Orders are generally processed within 1–7 business days after payment confirmation.
Once dispatched, deliveries are expected to arrive within 7–14 business days. Actual delivery times may vary due to destination location or external logistical factors.
If your order does not arrive within the estimated timeframe, please contact us for assistance.
Tracking information will be provided once your order has been shipped. Customers can use the tracking number to monitor delivery progress and estimated arrival.
Responsibility for delivery continues until the order is confirmed as delivered to the address provided at checkout. Please ensure address details are accurate and complete, as errors may cause delays.
If items arrive damaged or are lost in transit, notify us promptly so we can review the matter and provide a resolution under our policies. Shipment changes or cancellations depend on the processing status of the order.
Address: APT BLK 986D BUANGKOK CRESCENT #07-104, SINGAPORE 535986, SINGAPORE
Email: procurement@sofamybase.com
Phone: +65 (806) 67524
Service Hours: Monday to Friday, 9:00 am to 4:00 pm. Enquiries received outside business hours or on public holidays will be responded to on the next business day.
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