This Privacy Policy explains how personal information is collected, used, stored, and protected when you access or use the website operated by the store. It is designed to comply with Australian privacy principles and to ensure transparency in how information is handled during browsing, ordering, and after-sales interactions.
We may collect personal information necessary to provide services and process requests. This may include, but is not limited to, your name, contact details, delivery address, billing information, and order-related communications.
Information may be collected when you place an order, contact us, subscribe to updates, or interact with the website.
Personal information is used for purposes such as fulfilling orders, arranging delivery, managing returns or refunds, responding to enquiries, and improving website functionality.
Information may also be used to meet legal or regulatory obligations where required.
Reasonable technical and organisational measures are applied to protect personal information from unauthorised access, loss, misuse, or disclosure.
Personal data is retained only for as long as required to fulfil the purposes outlined in this policy or to comply with applicable laws.
Personal information may be shared with service providers involved in payment processing, order fulfilment, or system maintenance only where necessary to complete requested services.
These parties are expected to handle information in line with applicable privacy standards. Information is not disclosed beyond what is required for operational purposes.
The website uses cookies and similar technologies to support essential functions, analyse usage patterns, and improve user experience.
You may manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are restricted.
You may request access to or correction of personal information held about you where permitted by law.
Requests should be submitted using the contact details below, and reasonable steps will be taken to respond within an appropriate timeframe.
The website may include links to external websites for convenience or reference. The store is not responsible for the privacy practices or content of external websites, and users are encouraged to review those sites’ respective privacy policies.
This Privacy Policy may be updated periodically to reflect changes in operational practices or legal requirements.
The most current version will always be published on the website and will apply from the date of publication.
Address: APT BLK 986D BUANGKOK CRESCENT #07-104, SINGAPORE 535986, SINGAPORE
Email: procurement@sofamybase.com
Phone: +65 (806) 67524
Service Hours: Monday to Friday, 9:00 am to 4:00 pm. Enquiries received outside business hours or on public holidays will be responded to on the next business day.
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